They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! I found them to be solidly built. The salesperson said she had reserved them for me. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Well, my husband and I have been looking for chairs for a year now. On Arhaus Site, table I orderd takes 9 weeks! Dont buy from Arhaus. The furniture itself has held up well with 5 kiddos, however the cushions have not. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. We purchased a sectional from the Northpark Arhaus this past summer. Even if you spend thousands of dollars you will not receive any support. We bought large amounts of furniture from Arhous. He assured me that the chair he was recommending would work out. 74. Resolution went from November to December to you guessed it January. Do I need to create an account to order online? This order arrived yesterday, 7/18/14. Learn more about purchasing Worry-Free Protection Plans. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. He answered any questions we had and he was very patient with us. Poor customer service. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. My wife and I discovered Arhaus long before we had a house to put any furniture. Guess im out $250. I would not recommend this place. Forget about it! And I love the way they do customer service from sales to delivery I have no complaints. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. I contacted Arhaus service and discovered that the warranty was only thirty days. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. When I finally came close to making a choice I showed him a picture of my family room. Create Account Keep me signed in He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. They did not question anything that we called. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. That looks normal. We love Arhaus UTC. Will you share my email, home, or business address with other companies? My sales person, Cheryl Jones was amazing, patient and addressed my every concern. It looks amazing and well constructed. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. I have called, many times. We are talking about approx 1k on an order of over 20k. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I do and I don't like this place. I truly believe the true measure of a business is how they handle a situation when something goes wrong. He has been to our home and helped picked out pieces for the space we have. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. How do I request a catalog or sign up for email or remove my name from your mailing list? My boyfriend and I adore this store! You have successfully subscribed to our list. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. They did not put aside my chairs and I was told too bad because they no longer have them. Not my favorite to say the least. Sign up for promotions, decorating tips and more from our team. Great experience. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 I got many compliments on them. . Run don't walk away from Arhaus! I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. I was so disappointed their attitude, once they sold it they don't care anymore. The 2nd one got had a chip on the top and an off color board. Tracy has been so professional through out the whole experience. Insane. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. The pros: Artistically designed and elegant selection of distinctive lighting pieces. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Arhaus Customer Service Phone Number & Hours - ForLocations I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. They are very nice on the phone. DUTIES AND RESPONSIBILITIES 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. They said "we rarely get delays." A 10% restocking fee will be applied. Who knows? I recently purchased a condo after selling my home. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. It is a bad product as it provides them way too much room to deny claims. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. They should offer free delivery over a certain amount spent. The follow up service is just as slow. Step-By-Step Guide: How to Handle Customer Complaints Here are 8 tips for writing great reviews. Deceptive!! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Don't waste your time. He's the complete opposite. We expect to keep finding more of what we love at Arhaus. Arhaus Reviews | Read Customer Service Reviews of arhaus.com If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp Michael is now my "furniture guy" and Kat is my "furniture gal." Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. The cushions didnt last 18 months. I was informed that the benches are ready but the table will likely be delayed until May!! I ordered Thanksgiving dishes first week in September. After several emails and phone calls over a two-week period, I still do not have a return label. Stay clear of this company, and this store. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I was hesitant since it was a floor sample. I bought $4500 worth of stuff on the website and they charged me $5500. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Absolutely stunning store and I love all their merchandise! Clearance Items (marked Last Chance! The package is sitting in the lobby of my building and its become an eye sore. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I order 4 faux fur throws on black friday. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Thank you again! After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Can I make a payment on my Arhaus Credit Card at a store location or online? They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Cannot be returned. How am I supposed to do that myself? They are liars, don't live up to their commitments, and are rude. David approached us and I have to say we are so happy he did. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question.