Home | Ticket Purchase Settlement It guarantees your tickets will be valid and arrive in time for the event. We believe in full transparency, and strive to ensure our fans are informed. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] We value your privacy. Customer identification can be provided if needed. Despite very different reviews, the site is very popular not only in America but also abroad. and their online chat system is useless. Promised by 2/23. This comment was posted by a verified customer. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I own a venue. + the only ticket rewards program around. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. We also confirm that your tickets are general admission. We appreciate you bringing this matter to our attention and will be following up with you again soon. From A to Z, Vivid Seats customer service is fantastic. Customer service told me they will not help me because I already accepted the tickets. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard This was an absolute nightmare. This Yelper's account has been closed. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I do not expect Keillor to come back to Denver at his age. ConsumerAffairs is not a government agency. Full refund and apology for lack of ticket delivery. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I was told that I should have known that by this note that was listed: xfer Piggyback. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Enjoy reading our tips and recommendations. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Original review: Feb. 9, 2023. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Share your photos and videos with others to prove the truth of your words. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. A link has directed you to this review. And in checking with the Keillor show I found that the show was not sold out! We were given multiple different messages from Vivid seats regarding the tickets. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I don't expect they are willing to give an apology. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. All I got was a run around, excuses, and finally no response what so ever. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Read more Comments: 0 Please refund me the differance between what you charged me and what the tickets actually cost. Lack of preparation and communication from the recruiter for each step of the process. On December 13, 2022, I received the tickets from Vivid. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. We apologize that you didn't receive the tickets you requested, Charlotte. Business Profile for Vivid Seats LLC - Better Business Bureau Shame shame for all the people you have messed with and hurt. Save. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! People need to understand that VividSeats works against you. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. I never received my tickets but was charged for them. The 21st was spent on the phone trying to aquire our tickets. I have knee issues so very kind to help so we don't walk far. 100% buyer guarantee. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. 10.1K Ratings. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. If I purchase both sets, will the seats be together? WONDERFUL Young Man. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! I tried not to trip thinking I could sell them forward. Unsubscribe easily. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Read full review of Vivid Seats and 1 comment. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay He deserves 10 gold stars! We paid $1,279.45 for these tickets. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Vivid Seats | Buy Tickets on the App Store They refuse to give refunds for anything. Was not able to get in with those tickets I paid for. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Do not trust Vivid Seats!!!! The tickets are yours now to you have to figure out what to do. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Leave the paper at home! Downgraded Tickets Sent - Not what I paid for. Address: 111 N. Canal Street. So I quickly attempted to purchase another ticket. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. The seller sets the ticket price. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. In my eyes I trully beleive you are a rip off company. I was purchasing 3 tickets and wanted to make sure we are all seated together. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. I want my $1,500 back in my bank account. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. These were special seats, including dinner and first 2 rows on the dirt. I feel sorry for other customers who have lost a lot more money than we did. Credit care company is stating they rejected my dispute because all sales are final. Sellers can choose the price for their tickets and modify them at any time. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. We're serious about getting you to the live events that you love. This complaint was posted by a verified customer. We are all set now and appreciate her cheerful assistance. 5 Weeks later changed their policy!!! Also, VividSeats says all orders are 100% . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Gain trust and grow your business with customer reviews. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats vs Seatgeek - Best Ticket Sites After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent They are efficient, professional and the price is always right. Date of experience: 26 February 2023. I had to buy either 1 or 3. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Eugene was very helpful with my questions. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. The event was then rescheduled for July of 2021and then cancelled again. Showed up after start of game and lot was closed. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com I had to call to verify that these seats are in fact in different rows one behind the other. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid charged me 78 dollars for a 30 dollar ticket. Terrible customer service. I purchased tickets to the motley Cre concert in Seattle in 2019. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Please Refund at least $1000. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. The staff are even more amazing. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. I would like to warm people to avoid buying tickets through Vivid Seats. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. The insurance was $65.82. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. We use dedicated people and clever technology to safeguard our platform. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Erika, we always want to leave a positive impression on our fans. They made me jump through hoops to get my money back. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. We spent $700 and had our experience ruined for really no good reason. Dont EVER use vivid seats for any purchases. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I paid for the first 15 rows. The person the ticket was for has since died. I don't expect they are willing to give an apology. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. You advised that you arrived at 7:50 PM. Claim it and get a lot of features. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I just want the tickets I spent my hard earned money on. I will never use vivid seats ever again. Long story short I never received the parking pass and had to pay in full at the gate. My tickets were not released until 1 week before the show. For further help, send us a direct message. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats denies these . Terrible customer service. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. only our *Volume Resellers* are allowed to re-sell tickets. A refund or seats in RTC4. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. There were no humans to talk to to get my tickets before the event started. Vivid Seats goal is to safely and securely connect customers with event tickets. The second time was one of my worst experiences trying to buy event tickets. Vivid Seats provides a "100% buyer guarantee." So what happened here? Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vivid Seats. But, that won't happen with your company. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. The company says it "provides a legit, safe and secure platform. they are all the same basically. 5.5 Total Score. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Cancellation Policy : Vivid Seats Customer Support Vivid Seats Review Summary. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Vivid Seats Review: Is it Legit, Reliable or a Scam? How you capitalize via mass buyout of tickets and resell with fees and markup prices. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. We would like to look further into this for you. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. and then vice versa on the inventory thing. We added millions of opinions to our database and summarized over a million opinions. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. They refuse to give a refund due to sending the tickets prior to showtime. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show.