What happens if eBay seller doesnt respond to return request? You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Your item didn't match the listing, or it arrived faulty or damaged. Yes, it's that simple! I first got into buying and selling items when I was 16 years old, and have been hooked ever since. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. Select View return details. You'll also receive a date by which you should ship the item back. Why would you risk having your seller rating dinged over a $4 item? FREE Shipping. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. Otherwise, register and sign in. You can still close it if things are resolved. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Thanks for the good suggestion. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. .. just like we do now when buyers claim they never received the item! Can I still get a full refund? For items that have a total cost of $750 or more, signature confirmation is required. Return an item with alternative shipping arrangements. If the back cardboard which had about a 6 inch top had not been folder the plastic holding the item inside would have been more exposed to damage. Returns | eBay.com.au As a seller, I know when I'm being ripped off or when someone is being truthful. Refunds go back to your original payment method and are typically available within 3-5 business days. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. The seller will also pay for return shipping. From the dropdown menu, select Send refund. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Confirm your return address on the label. I guess it always boils down to buyer beware! Can I refuse to give a refund on eBay? Same old form letter rma number garbage. The item is only $25.00, but thetracked packet rate will be approximately $14.00. If you've already registered, sign in. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. First response from me is always "Return for refund". At your discretion, you could offer (on a case by case basis) to pay for half the shipping. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Take action within 30 days. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. I'm not confident that I will receive the refundif I don't send with tracking. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Ebay Returns Who Pays Shipping - BikeHike If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. Who Pays for Return Postage on Faulty Goods? If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. And there was damage on almost every side of the charger. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Why would the buyer be liable for return shipping if damaged by the carrier? It could not hurt you. If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . 4. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. 2 2 Sponsored by PureCare Knee Protector For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Here's how to send an eBay shipping label from the View return details section: Send the order back. No, this seller is not in China . he's American. I shipped an item and it was damaged in shipping. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Returned goods are a problem for retailers, resellers are cashing in - CNBC In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Refunds, Returns, and Exchanges for Sellers - Etsy Help Free shipping for many products! And keep calling back if needed! If youre a reseller in 2023, you can find deals on items in many places. As a seller though, I would hate to see ebay make this a requirement .". Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Who pays return shipping on PayPal? Our app can also digest the company's return policy and help you send the faulty product back. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. , Most single items can be wrapped with 3 of padding in a single box. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Dont let it! Are eBay returns free? How To File a USPS Delivery Complaint in a Few Clicks. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. Compradores com histrico de abusos do processo de devoluo podero estar sujeitos s consequncias descritas na Poltica sobre compradores abusivos. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. An honest , ethical seller will refund return shipping on a defective item. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. Its important to request the refund within a timely manner. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. You can also find more information in our full article below. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Choose a reason for the refund. Part Number: HPE-HP46C-MAG. You can also check the progress of your return request at any time. If you continue to use this site we will assume that you are ready to rock on with it. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. However, we're here to help. You can unsubscribe anytime. The stilts were a pretty great find! Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Why was my refund less than the amount I paid? You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! eBay Selling! He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". Asking for a Refund from the USPS. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. It doesn't count against your ratings but it doesn't look good when potential buyers see this. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. and a fun one too. . I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Transfer money online in seconds with PayPal money transfer. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Look at the metal bent in! when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Report the feedback. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. The choice is not up to the seller, that is . Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Copyright 1995-2023 eBay Inc. All Rights Reserved. New to the whole flipping/reselling process? Double check that your information is correct;falsifying a customs form is against the law and eBay policy. EBAY - 2025 Hamilton Ave, San Jose, CA - Yelp Reply elislider 6 yr. ago We called eBay ( BIG KEY! Return postage for buyers | eBay Is Getting a Refund for a USPS Late Delivery Possible? Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! The next morning, EBay had refunded her??? I don't accept returns, why do I have to pay for a return shipping label? Ebay does not accept pictures in disputes, why would a seller? It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Copyright 1995-2021 eBay Inc. All Rights Reserved. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Who is responsible for return shipping costs? - Help Center Home If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. The seller will also pay for return shipping. Why Did My Package Go Farther Away, USPS? Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Otherwise not as described on arrival. When you use an eBay label, tracking is automatically included. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value.
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