Create an account to follow your favorite communities and start taking part in conversations. Additionally, there will be no further updates to Help Center content pertaining to UniFi Video. Still have functioning wifi on an AP I cant manage. About a month ago, they started having wireless disconnections on maybe 1 or 2 laptops a day. See also the scripts unifi-ls-clients and unifi-low-rssi-reconnect for more examples of how to use the API. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Everything went fine. My Domain controllers actually handle DNS and DHCP for my network. (that is what we did - never looked back). Are the 2.4 radios still visible while the problem is occurring? We've uninstalled drivers, completely deleted them. Good luck and wish you the best. Return a list of all active clients, with significant information about each. Add a new RADIUS user with this username and password. Thanks for posting on r/Ubiquiti! It is entirely possible that somebody damaged some cables around the site. Separate out 2.4 from 5G band wise with SSID. If you are running a lower version, then make sure that its up-to-date. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. TLDR: All of my 30 wireless clients disconnect and immediately reconnect every 20 minutes. I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). Unfortunately, process hasnt helped me yet. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. These channels are only recommended in areas that do not encounter these external radar events. I got an EA U6Pro and thought it was because of that. On Wi-Fi its working. I'm excited to be here, and hope to be able to contribute. I don't claim to be an expert, but here are some thoughts: Shouldn't have anything to do with the switch switch doesn't know or care if a client is 2.4G or 5G. All subnets? Having the same problem on my NanoHD. mdns To check the version of your console you can simply open your UniFi OS Console, and find the version on the dashboard below your console name in the top left corner. Especially if you like to run a dedicated management vlan, as I usually do. At exactly 20 minute intervals my wireless clients disconnect from any of my two UAP AP Lite, then immediately reconnect. This made no difference. Useful when the Disconnecting Ubiquiti Unifi Devices are driving me mad! Create an account to follow your favorite communities and start taking part in conversations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You don't have to console into a Unifi switch for example to set the controller FQDN for provisioning? After LastPass's breaches, my boss is looking into trying an on-prem password manager. Since I posted this here, I had a few other things to attend to, and since the error messages have stopped. Essentially the only thing that functions on VLAN 1 is routing to the UniFi controller, and DNS for the lookup of the host record unifi. Do you have vlans? But its now also available for the UniFi network console. Powers On the given port on the Switch identified by the given MAC Address. When you attach a new device, and the networks are routable, the unifi switch or AP will connect, allow provisioning, and when you move it it to your destination VLAN should continue to be available. UniFi controller says devices are disconnected but wifi works If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! In this article, I will explain what you need for UniFi Teleport and how to use it. Network / Settings / WiFi / Advanced / 802.11 Rate and Beacon Controls / Override DTIM Period. I also tried downgrading the AP Lites to 4.0.80. Is there a way i can do that please help. The 2G network has been pure shit since then. This does not seem to be a time issue as they can connect anything I added a "LocalAdmin" -- but didn't set the type to admin. disconnected every 2-3 minutes. Like Jeff I have spent days trying to get this setup with unifi switches and AP and a pfSense firewall. In the meantime I read something about the role of IPv6 in this matter. This is because it cant contact the controller after it changes its default management VLAN to the new one you specified. Still unable to resolve the issue with two of the units. The issue seems to be all resolved now, after unchecking that setting. A tag already exists with the provided branch name. Keep in mind that the link expires after 24 hours. Select the Manage tab and click Unmanage to expand the section. Some users (myself included) like to avoid using the default management VLAN of 1. But unfortunately it seems to be restricted to mobile devices with a WLAN connection, so when there are no nearby WLANs Im out of luck. and was challenged. You can also subscribe without commenting. Pattern to discern, what bands are the devices that are "disconnecting" connecting up to? This is a strange one that I believe has been happening for the past two weeks. I have a few of the subnets on different VLANs routable. Constant disconnects on all devices in the house. Hi Team, Apologies for the late response. . If youre not sure, you can runnslookup unifi in a terminal to determine your controllers IP. Any explanation of these steps would be helpful. So the controller lives on a VLAN, but is accessible from the untagged VLAN 1 through an L3 device (UTM). I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Return statistical data last 24h from endtime. If you open the link it will take you to an introduction page where you can download the WiFiman app. A step by step guide is hard to create, since everyone's configuration is different not only because of their unique setup, but also because they won't be using the exact same hardware. What do you recommend? examples of how to use the API. This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it. I hate spam to, so you can unsubscribe at any time. So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. Rudy, could you expain What exactly you configured on your Devices. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); LazyAdmin.nl is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. https://www.ui.com/download/unifi/unifi-ap-ac-pro Opens a new window. Otherwise everybody, who's connecting a Cloud Key this way, will ran into that problem. In my case, I make all the subnets routable so that the UniFi controller is available no matter what subnet and/or VLAN your on. This really is an interesting issue. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. and was challenged. Error: Network error: Unexpected token G in JSON at position 0. I recently inherited the client from a previous IT administrator. Are you using a cloud key or software controller? Return a list of user groups with its rate limiting settings. Thanks. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. There isn't any pattern to discern, and it seems to happen several times per hour. Take the same parameters as above, I wonder about a hardware issue. I'll keep trying different things and searching for a solution. Whenever I deploy a switch I set up dedicated access ports for each and every VLAN available on in this network. I added a "LocalAdmin" -- but didn't set the type to admin. This happens all the time, what happens is the disconnection of the AP and the controller. In an office environment, this would help protect against unauthorized users, or people plugging devices in to the network, as they would be on the untagged VLAN and have access to nothing. So I gathered theyre taking it seriously. Here you will see all the UniFi apps that are running on your console. A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? It worked for me but hopefully a controller upgrade would fix it for you. Unifi Install and New Disconnected Issue - NickSchick I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). is that possible to use this teleport vpn over windows client ? https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. Do we know when new fireware is coming to fix these issues. None of the switches are faulty and the Wireless connection is slow as can be.Have any of you experienced something similar, and how did you resolve it?PS: Only strange thing I have noticed so far, is that two of the units onsite are not able to complete their firmware updates. Disconnecting every few seconds. Thanks for reaching out. I switched from an AP AC HD to a 6 LR two days ago and the issue is constant for many clients . Also when you say " the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. But, I can't change everything. Other than that, check cabling if it is exposed and test the runs with a cable certification tester. After you have made the VPN connection you can access all your home network devices just like when you are connected to your wireless network at home. Privacy Preference Center - Ubiquiti Use "" to reset to the default. I bow to your all knowing wisdom and knowledge. This topic has been locked by an administrator and is no longer open for commenting. This in turn leads to problems, when the CloudKey is updating the switch it is directly connected to and get`s itself "out of the game". I was nearly in despair to get a switch back running, after resetting. Set client alias. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. Ubiquiti might use similar timeouts on their routers too, don't have one to test. Ubiquiti 2GHz Clients Disconnects - Wireless Networking I played around with this recently (UDM pro) and connecting worked easily but the iphone was placed onto some other IP range not my remote LAN, instead of sending the new link to your phone paste it into your browser and a QR code will appear and just use your phone to the link. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. How To Optimize and Troubleshoot UniFi Wireless Connections Throwing it out there, have you tried turning on the Proxy ARP option on the AP for that wireless SSID? So you need to create an invitation link for each device that you want to give access to. Update: Somebody on the the sub suggested turning on proxy arp for the APs. I always try to make my reviews, articles and how-to's, unbiased, complete and based on my own expierence. Return a list of all known clients, with significant information about each. To start with: Use channels 1,6,11 to avoid frequency overlap. I just chose DNS because it's easy and my Sophos UTM has a built in DNS server that I use for subnets/VLANs that I don't want or have servers on. . unifi mdns, on Fix UniFi Devices Disconnecting/Adoption Failed. I have been on the support sites and have systematically made For me it seems, that you`re always sawing on the branch you are sitting on. See disconnected clients in Unifi Controller : r/Ubiquiti - Reddit The issue is lan wide across both of my APs. Did it happen suddenly or over a period of time? My roborock and IoT appliances cannot connect to my network :-(. What do you mean by routable? Wouldnt it be possible to use this Teleport VPN through a GSM connection? This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. controller. I decided to let MS install the 22H2 build. I found out the following. Use Git or checkout with SVN using the web URL. There are two ways to revoke access to the teleport app. Enabling Teleport is really easy after you have made sure that everything is up-to-date. Also, in my environment I have many VLANs with different purposes, so with them being routable, I can configure firewall rules between the different VLANs and subnets to restrict traffic for security. I do the routing on a Sophos UTM which has multiple (virtual) adapters sitting on each different subnet/VLAN. Have controller 6.0.43 running. I couldn't make DNS on Sophos work but DHCP 43 does work well. Some devices handle this fine and reconnect quickly, while others often don't. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. The Cloud key is the one, who is resonsible for updating a device and in addition to that, spreading the configurations. Try again. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) UniFi Video - Troubleshooting Camera Disconnects nonexistant client) will go unreported. What are some of the best ones? Press J to jump to the feed. Nothing changed. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. I decided to let MS install the 22H2 build. fall below the limit. My APs are Ubiqiti, my router is pfsense and my switches are Cisco. I am facing the same issues since i changed my UAP-PRO to new UAP-6lite. In my case I'm using a Sophos UTM firewall and UniFi switches, but the setup will probably vary from person to person. Have a site-walk scheduled for this afternoon. Hello! This is ideal when you are on a public wireless network and want to securely access your bank account or other sensitive information. You need to hear this. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. All we need to do is enable the feature in the UniFi Network app. After LastPass's breaches, my boss is looking into trying an on-prem password manager. PoE switch or injectors? This device is normal dhcp, again managed by different infrastructure. Return list of new vouchers. You need to hear this. Press J to jump to the feed. So you only use it when you are not at home. Useful when the connection is of bad quality to force a rescan. Client device isolation used to be referred to as "Layer 2 isolation - isolates stations on layer 2 (Ethernet) level" . As mentioned, this issue started from couple of months ago and from a week, it has become significant. I plugged in a brand new 8 port switch into the dedicated VLAN2 access port and immediately the switch showed up in unifi controller and I could adopt it. Never had problems before? If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. Yeah, I don't see the UAP-AC-Pro listed as EOL either. Return high level health information on status of the setup. At this point, I'm seriously considering scrapping the whole setup and moving to another vendor. If we put in a Wireless USB adapter, they will work, but not on the internal. I am having a weird issue where all 2.4 GHz Clients It performs the DNS lookup of unifi, provisions and then changes to the appropriate VLAN for management." I think you are on to something. I've disabled automatic firmware updates. This is a technology that isn't widely known about, even amongst IT professionals with significant Read More, If you're anything like me, you were excited to get your hands on the latest Windows 11 22H2 Feature Update after it was released on September 20th, 2022. IT, Office365, Smart Home, PowerShell and Blogging Tips. Then I changed the USC with the USW-Switch and now everything works fine Maybe someone else is facing the same problems. I find using the A host record the easiest way to do this. ubiquiti networks When you say " you just need to make all subnets routable" - can you be clearer. Cheers. How long have you had the issue? Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 The link can only be used by one client device. LazyAdmin.nl is compensated for referring traffic and business to these companies at no expense to you. I'm not convinced that the issue is resolved, but I'll accept @dbeato's answer as the "Best answer" and just move on until I have the time and resources to dig deeper and resolve the issue. Some of them are exposed and sadly some people won't inform you when they make a mess.Alternatively, will just start by factory resetting them one by one. I did it my way so that any UniFi device could be plugged in to an untagged network port, and be able to be adoptable. No software or firmware update, no significant network or firewall change. Roughly how many 2.4 clients are connected at the same time? UDR is reachable and my local net as well but, as I wrote without internet. As for how long this issue has been happening, I don't have a clear answer. I have a Samsung TV disconnects random times for 6 minutes then reconnects. Hello! secure In the alert screen it just says "A client has disconnected from the network". They help us to know which pages are the most and least popular and see how visitors move around the site. Notify me of followup comments via e-mail. Return a list of all AP:s, with significant information about each. But I do find it disturbing to see other AC products on the list. Tried your procedure without success. LazyAdmin.nl also participates in affiliate programs with Microsoft, Flexoffers, CJ, and other sites. I have reported this problem to Unifi support in June and my ticket was promoted via the Escalation Team to the Production Team. Forked from https://github.com/calmh/unifi-api due to unmaintained status and rewritten to use the Requests module. Did you fix the issues with wired clients. and our Accessing the access points through SSH and running set-inform http://unifi:8080/inform fixed the problem, but only for a short while. and when reading about the provisioning part of unifi I felt like this could become complicated. Don't know why, I just know it worked. Still the same. To use UniFi Teleport on your mobile device, for example, you first will need to get the invitation link. Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). With a traditional VPN, you will need to configure your network, maybe open ports, create a username and password, etc, before you can make a VPN connection. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. However, I now have a new MacBook 16 inch and it doesnt appear to be happening to it. Its been very frustrating, definitely making me think of switching networking gear. Same boat, all of my Ubiquiti stuff is going up for sale soon, not worth the aggravation. If you want to create a VPN connection from your Windows device to your home network, then make sure that you read this article. I am a bot, and this action was performed automatically. With UniFi Teleport, you only need to create an invention link in your controller. Those are EOL, I believe firmware has been sunset for them so seems like a good time to replace/upgrade the APs. In 7.1.61 the Override Inform Host setting is in Settings > System. Thank you very much in advance! On version 6.5.55 the setting is at settings > system > application configuration, Worked for me. Don't know why, I just know it worked. Clients regularly disconnecting from Unifi network : r/Ubiquiti - reddit Not at the moment. I changed what I could over to Tasmota and their problems ceased. google cast If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! In this post, I'm going to go over how to do this, as well as troubleshoot if something should go wrong. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. When your networks are routable and can communicate, it won't matter what VLAN they are on, they will be able to communicate with the controller, the important part is to have a DNS entry for "unifi" on the DNS server that services both the untagged VLAN and the destination VLAN you want to move APs and switches to. Unblock Client - New Unifi UI (6.1+) - YouTube Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). Make sure that the Network app is running version 7.1 or higher. And what are the pros and cons vs cloud based. Disconnects a client, forcing them to reassociate. This is a guide for how to undo that. Shucks. Posted by B0NK3RS on Jan 21st, 2019 at 11:26 PM. It's just a consideration that needs to be taken in to account when updating the infrastructure. For most of us, this step should be pretty straight forward. Typically, VLANs are different networks and cannot communicate with each other unless you have a gateway or router, that routes packets and allows the different VLANs to communicate with each other. The users came in this morning and worked for about two and a half hours before the first disconnect. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. --Untested, will see if I can get one to the clients to forget the network and check the next time this happens, Does it even see the SSID? For some reason, they seem to be in conflict. I have disabled those notifications. First I was updating the CloudKey. Do you have the units auto-updating their firmware? Changed Ports to make sure it is not a Port issue. worked for me, thanks for posting. Except it isn't. I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. Many notes in the SR in the past week with it. What are some of the best ones? Unblock Client - New Unifi UI (6.1+) Missing Remote 2.17K subscribers Subscribe 6.3K views 1 year ago I've been meaning to make this quick how-to for quite a while, and finally got around to. Plug the Cloud Key into that and it's job done. Glad to hear if the post helped! It's that, and I just like to have everything organized and a process for everything :), As I said, I am new to unifi coming from cisco, mikrotik etc. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. I'm now on a path to figure out what change started this adventure and what the technical details are for my own education. Hello! Im planning to enable IPv6 on my UDMPro, but I think that is not as simple as flipping a switch: itll take some time. All requirements are met. Hi Team, UniFi teleport is mainly used to route your traffic through your own home network. I monitored it last night for a few hours with no Disconnects. Press J to jump to the feed. Save my name, email, and website in this browser for the next time I comment. https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten, https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. e.g. After a few hours, the access points would revert to being in their disconnected state. Cookie Notice I thought that is where the new device expect the unifi controller. The only way I get them back online is by restarting the Is there a way i can do that please help. wireless. Solved. Especially not as clear with the Controller GUI refresh. I cant seem to figure out what the big difference is. For more information, please see our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Uses the JSON interface on port 8443 (HTTPS) to communicate with a UniFi Are the devices on a different network (eg, a different building served by a different ISP)? Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? Open the UniFi Network Controller Goto Settings > Teleport & VPN Enable Teleport Enable UniFi Teleport You only need to generate a new invitation link (4) after you have enabled Teleport. 1 3 comments Best Most recent firmware is causing issues for quite a few APs especially in the 2.4 band.