Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. He considered this an open case. 2020 Thor Motor Coach Four Winds 22E for sale - Salem, NH Built-In Skylight. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Have driven unit less then 250 miles since purchase. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Posts: 2,166 THOR #11781. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. We are tired and have had enough. You are using an out of date browser. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. Class C, 32 feet Thor Motor Coach. Speaker Location(s) Interior / Exterior. Radio. Posted January 8, 2016. Meet the redesigned A.C.E. The retail declared our previous response as satisfactory, see below. THOR AXXERA RADIOnot working??? - YouTube As the smallest motorhome option, camper vans are welcome virtually everywhere. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). We are so very happy with the coach we purchased! 33 complaints closed in the last 12 months. Your actual payments may vary. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. . Message. How can these issues that were reported to Thor when our coach was new, now be null and void? Your luxury Mercedes Sprinter motorhomes. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Then click on the manual name to download. Thanks for the replies. ****************** was thankful that someone from Thor Motor Coach reached out. New to RVing? All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. . While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. Your actual payments may vary. 2 lead acid batteries. ********************************* became Retail Warranty Supervisor in April of 2022. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. The customer service ************ spoke ith customer service reps who have no customer service at all. It is winterized and sitting in my driveway for the winter. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Number Of Radios. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. New 2023 Thor Motor Coach Palazzo 37.6 - Exploreusa.com She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. I need my brand new RV fixed, and Thor has an obligation to fix it! Thank you. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Cab-Over Bunk. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. Rear Bath. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. This is Thors final offer as it has been stated multiple times. Add distilled water only. Searched for help on the forum and replaced fuse in the rear radio and it's working but not getting power to the dash radio any . It is the original claim. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Non-smoking and pet-free. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Multiple calls, travel, estimates, no results. Thurmont, MD. Make Offer. I am rejecting this response because: We have been going back and forth with this for three years. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Save. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. **** has not acted in good faith, as the documentation will show. Thor Motor Coach's stands behind it's previous response, copied below. I think that is the Thor way. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. Working at Thor Motor Coach | Glassdoor Onan onboard generator. How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube Attached 75 watt solar panel. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? 2022 Thor Hurricane 35M. They found mold under the floor covering. My Thor Rize was not properly built. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Can hitch up to 8,000 lbs. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. Rates and amount financed are determined by credit history. After ******* ***** had our coach for almost a year. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. This has all been dragging on for far too long. . The slide ran very slow, it always seems too. Please note - there could be multiple recalls for a specific model RV. Stock photos may not represent actual unit in stock. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Fill out this offer form and we'll get back with you as soon as possible. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. See details. Thor Motor Coach | Better Business Bureau Profile Not sure where the in line fuse is located any help locating would be appreciated. The issues were filed with **** when the coach was new. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. At this time Im satisfied that they Thor Motor Coach has reached out. Satellite. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Nobody will build them better. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. 2003 Thor Motor Coach jazz. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. This price is only valid for 24 hours from. This is NOT a new claim. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! If these were the only emails ******* is aware of,I can see why he has come to the conclusion of only dealing with the bid for $1,000.00 to do the labor. We had one of our **************** Representatives reach out, the below follow up was provided. Spoil the RV owners in your life this Christmas with some of our favorite gifts. 15,0000miles Specs: Ford E350 . The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. The Border Hookups Hit The Road With A New Song. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. ************************* said that they would pay ******* ***** 26hrs for their labor. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. We now have two new estimates, both have been rejected by *************************** and *********************************. It was amazing! North America's #1 Motorhome Brand Manufacturer - Thor Motor Coach All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Did you recently have your batteries drain on you? Watch on. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Brand: Thor Motor Coach. bunk above drivers compartment has failing motor brakes. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. I have hundreds of emails relating to our continued attempts to get these issues resolved. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . 1 of 26. You probably have to pull the radio out to find it. bunk bed. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. The same way they want they money on time, Included my vin number thor vegas **** 2022. Standard and optional features listed on units may or may not reflect actual in-stock unit. The park/travel switch on my coach does not switch the radio to the coach batteries. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. 15 amp. Your Thor rep will be reaching out to you to gather more information on the concern. More than 50 pictures were sent to Thor. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. . Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Why not the flooring costs? I will state again that this is not a new claim. They gave **** rv support ***********. I guess that is the million-dollar question. Use/store switch in use mode? The dealers in my area state that they dont even know what a ********* is and dont work on them. We strive to ensure all pricing and information contained in this website is accurate. This just sends them a link to it so they can take a look. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. 2017 Thor Challenger XE Rear and side cameras and radio not working. If you wish to set up a factory service appointment to discount you the $2000, please call ************. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. It has been sitting for a year. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Discover the necessary items to make this an unforgettable adventure! We need this rv fixed asap. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. 2022 Thor Freedom Elite 24HE. They are the same issues we continue to try to get resolved. It was a pleasure dealing with all of you. BBB Business Profiles generally cover a three-year reporting period. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Fill out this quote form and we'll get back with you as soon as possible. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. From researching this seems to be a problem with a lot of Thor coaches from that year. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 The A.C.E. Well guide you through the process. We want **** to act in good faith and resolve these longstanding issues. purchased in July 2022. MSRP Price: $157,576. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. The keep-alive lead isn't switched at all. A representative has been notified and will be with you shortly. We have endured a long and arduous journey. This is Thors final offer as it has been stated multiple times. 2017 Thor Challenger XE Rear and side cameras and radio not working. Now we have two new bids one for $4,500.00 from a subcontractor. Complaints for Thor Motor Coach - Better Business Bureau Posts: 7. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. International Association of Better Business Bureaus. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C Your luxury Mercedes Sprinter motorhomes. Apparently, they couldn't come to an agreement with ****. Complaint Type: Problems with Product/Service. Status: Answered. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. $97,999. Troubleshooting and Repairing RV Electrical Problems for - AxleAddict Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. 2 slide outs. ", VIN # ****************. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. Number Of Discs. And one, Don't Miss Paradise Oaks RV Resort In Florida. We have taken the coach all over ***** and **** trying to get the issues resolved. I can only speak to the radio wiring in my coach. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. 40,000 miles. Our 2019 ************ Motor Coach seats have started to completely disintegrate. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Not a fuse, not a wire. I have looked and checked all connections and fuses I can find. Arriving at our destination we set up to dry camp. Manufacturer-provided pictures, specifications and features may be used as needed. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. When searching for a service center make sure to use the filter option. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. **** has already sent the flooring. Across from the bed there is even a place for an optional 32" LED TV. The elements cause the roof to expand and retract. We have only Put 2400 miles on since we bought it. For a better experience, please enable JavaScript in your browser before proceeding. Nobody will build them better. All of this back and forth is not fair to us, the consumer. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. She agreed to wait till it is safe to drive the coach to get the estimates. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. They said they would me someone to service the vehicle. Note that complaint text that is displayed might not represent all complaints filed with BBB. After getting back both radios not working. Check whether the batteries are charged enough. The solenoid is subject to failure and if it does, the switch will do nothing. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! The owner listed is **************************. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Complete this form and we'll contact you with our wholesale price. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! We make the transition smoother with this free Owners Guide. Largest Family-Owned RV Dealer In The Nation. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Class Cs with the beloved luxuries of Mercedes-Benz. This is truly a manufacturer defect. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. There authorized service center is telling me not to get roof patch but replaced. Please see us for a complete list of features and available options! The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Thor Motorcoach Logo linking to Home Page. It features the best of a class a, along with the best features of a class c. That's what A.C.E. Read More: https://thormotorcoach.com/legal/ Need advise, had a shop replace house battery and repair inverter. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. I got a jump and the car battery is working fine now, but the house batteries are still dead. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. This is Thors final offer as it has been stated multiple times. {priceLabel}: It has generator in it but does not work. Mine is under our bed but doesnt have one. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly.
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