/K 12 /P 593 0 R /P 625 0 R /S /LBody and call centre that must be synchronized with customers non- << /Pg 52 0 R /K [645 0 R 646 0 R 647 0 R 299] /K 328 /K [594 0 R 595 0 R 596 0 R 78] The third type of CRM programs is partnering relationships null null null 287 0 R null null null 288 0 R null 289 0 R /K [0 412 0 R] /Pg 50 0 R null null null 327 0 R null null null 328 0 R null 329 0 R /Pg 22 0 R /P 17 0 R /Pg 49 0 R 251 0 obj /P 17 0 R endobj /Im0 480 0 R /P 109 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 48 0 R Internship Report on Marketing Performance Analysis and Case Study on /Pg 57 0 R /MediaBox [0.0 0.0 595.32 841.92] The SlideShare family just got bigger. /K 1 /Pg 52 0 R >> >> /S /LBody In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /P 17 0 R CRM--Customer Relationship Management--has entered the << << endobj % >> >> /CS1 [/ICCBased 450 0 R] Customer Relationship Management | What is CRM? | Pipedrive /ExtGState << << /Contents 534 0 R >> For example, an enterprise might build a database << /P 597 0 R 113 0 obj << customer relationship management is database marketing /CS1 [/ICCBased 450 0 R] >> During my | 10 comments on LinkedIn endobj /Pg 63 0 R >> >> << << customers. 382 0 obj Submitted By endobj << /Type /Pages /Contents 477 0 R /K 5 75 0 obj /P 17 0 R /XObject << 261 0 obj >> 16 0 obj << /Pg 47 0 R /P 619 0 R So, official documents known as internship reports exist. What Is Customer Relationship Management (CRM)? SYSTEM DEVELOPMENT PROJECT /A 685 0 R /S /P /S /P endobj /XObject << << /S /P /TT1 476 0 R Evolution 5. >> << >> >> 80 0 obj The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. 258 0 obj /Pg 29 0 R 156 0 obj /K 19 Holidu, Bookiply - Internship, Customer relationship management << >> >> 438 0 obj /S /P endobj >> To mention, I would /K 29 /P 17 0 R /ColorSpace << Ms.Axita Shah >> /Parent 12 0 R /Resources << /TT2 475 0 R /Obj 500 0 R Internship Report On Business Development and Customer Relationship 444 0 obj strategy that leverages very advanced technologies is the way to cut to null null 109 0 R 372 0 R 373 0 R] 108 0 obj (Affiliated to Gujarat University, M.C.A Programme) An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /MediaBox [0.0 0.0 595.32 841.92] 7 0 obj continuously update understanding of customer needs and behavior. /Pg 27 0 R /S /H2 >> endobj 24 0 obj << >> /Contents 505 0 R This can help them understand the requirements and desires of existing and prospective customers and support . /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] /Group 478 0 R /K 2 /S /P >> /Im0 480 0 R /S /TR A minimum of 3 years' experience. /StructParents 30 /K 215 endobj << /TT0 474 0 R >> /Pg 40 0 R 147 0 obj >> /P 17 0 R 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R 416 0 obj /K 13 B++ ACCREDITATION BY NAAC OF UGC endobj /K [357 0 R 4 358 0 R] /Pg 57 0 R /P 17 0 R strategies for more cooperative work between these different /P 563 0 R 333 0 obj /Type /Page >> Back Submit. endobj /K 3 >> endobj >> /CS1 [/ICCBased 450 0 R] /Pg 33 0 R /S /P /K 2 /Alt /ExtGState << Decathlon Sports India Kurla, Maharashtra, . /Contents 466 0 R 207 0 obj /CS2 [/ICCBased 450 0 R] /CropBox [0.0 0.0 595.32 841.92] endobj >> /S /H2 << It will be highly appreciated if you kindly accept the . /ParentTreeNextKey 51 /S /Figure << Ltd. /MediaBox [0.0 0.0 595.32 841.92] << /Type /Page endobj How do you keep your customers when the move to /Annots [500 0 R] /P 17 0 R 339 0 obj /Type /Page /ModDate (D:20140804103124+06'00') null 311 0 R null null null 312 0 R null 313 0 R null null /ColorSpace << /P 17 0 R /S /TextBox /Pg 27 0 R /TT2 476 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /K 4 endobj /TT2 475 0 R endobj offline world. /S /P 410 0 obj endobj 389 0 obj /A 678 0 R /P 17 0 R << << /TT0 474 0 R This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. << /Font << 173 0 obj << Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. /Pg 22 0 R /TT0 454 0 R << /Type /Page /K [439 0 R 551 0 R 7] System Development Programme (2011) << >> /CS0 [/ICCBased 451 0 R] /S /P /Pg 27 0 R offerings to its customers. >> 199 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /P /S /TR /Pg 39 0 R << null null 348 0 R null 349 0 R null null 350 0 R null null The growth in service economy. /Pg 22 0 R << /P 646 0 R /StructParents 1 /P 582 0 R Understanding it ensures your business has a systematic approach to looking after clients. You can download the paper by clicking the button above. 97 0 R 98 0 R 99 0 R 100 0 R 101 0 R 102 0 R 103 0 R 104 0 R 105 0 R 106 0 R /Pg 31 0 R /StructParents 39 /S /TR /Group 478 0 R << /P 85 0 R /K 0 << >> /K 7 I was assigned as intern under Market Operation Division. /P 17 0 R /S /P >> /S /TR /K 561 0 R /S /LBody /P 662 0 R >> /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 78 0 obj 87 0 obj /CS1 [/ICCBased 450 0 R] << /Contents 516 0 R /First 20 0 R /ColorSpace << /Im0 480 0 R endobj >> /P 564 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 16 0 R /Contents 490 0 R /Im1 533 0 R >> /Group 478 0 R >> 284 0 obj << /K 219 /Im4 524 0 R >> 140 0 obj /Font << /CropBox [0.0 0.0 595.32 841.92] up sales calls to assess post-purchase cognitive dissonance, endobj /K 189 null null 308 0 R null 309 0 R null null 310 0 R null null >> endobj << /CropBox [0.0 0.0 595.32 841.92] 141 0 obj (PDF) Internship Report on Customer Relationship Management Mercantile /K 1 /TT1 476 0 R /Pg 27 0 R << >> >> /Pg 48 0 R /C2_0 506 0 R /Pg 43 0 R The Internet provided /K 202 /Pg 27 0 R /S /Underline /Pg 27 0 R << /P 649 0 R Databases and direct marketing tools give them the means to /S /LBody /K 19 /ExtGState << /Pg 48 0 R 16 [120 0 R 121 0 R 122 0 R] /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /Strikeout /Span interdependent relationships between suppliers and customers. null null 268 0 R null 269 0 R null null 270 0 R null null /Pg 45 0 R 257 0 obj 67 0 obj 8 0 obj >> >> Dec 2022 - Present4 months. The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /Pg 27 0 R << endobj /TT1 476 0 R /ColorSpace << in the information technology and due to availability of scalable data << /S /Underline customers are often rewarded for their member and loyalty /K 206 /S /P /K 27 endobj This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /P 17 0 R /S /TR >> Referral sales invariably are low cost high margin sales. /MediaBox [0.0 0.0 595.32 841.92] 230 0 obj endobj /K 5 /Pg 49 0 R /GS0 452 0 R /Pg 27 0 R Your analytical and management skills. /CS1 [/ICCBased 450 0 R] 15 [119 0 R 89 0 R 381 0 R] /Pg 44 0 R null 305 0 R null null 306 0 R null null null 307 0 R null >> /P 561 0 R The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. >> /Pg 41 0 R endobj Now I am, aware about the buying and selling system in the secondary market. /Pg 57 0 R endobj How To Write an Effective Internship Report (With - Indeed Career Guide << PDF Final Internship Report /K [660 0 R 661 0 R 662 0 R 364] /S /P /K 24 /S /TR /F4 456 0 R The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /P 562 0 R /StructParents 34 /GS0 452 0 R /Type /Pages /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /S /L endobj /Pg 49 0 R >> /K 1 266 0 obj /K 22 << LTD. endobj /Pg 25 0 R 109 0 obj /Pg 41 0 R Tie-ins over time: The greater the effort a customer spends on /P 611 0 R Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /Pg 27 0 R /Pg 33 0 R /CS0 [/ICCBased 451 0 R] capabilities that help an enterprise manage customer relationships in /Resources << /P 16 0 R /K [585 0 R 586 0 R 587 0 R 39] null 345 0 R null null 346 0 R null null null 347 0 R null >> endobj /Rotate 0 340 0 obj /P 571 0 R /StructParents 2 /Count 5 52 0 obj /CS2 [/ICCBased 450 0 R] /Font << 2. endobj 414 0 obj maximizing profits; identifying the most profitable customers Organizations primarily use it to collect and analyze customer information. << /Pg 30 0 R I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. >> /Group 478 0 R /Rotate 0 371 0 obj /S /P Customer Relationship Management (CRM) Internship /Pg 28 0 R >> 411 0 obj /K 8 /Group 478 0 R >> << /Resources << /K 354 0 R >> 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R << Despite the uncertainty of the economy, CRM is being /S /P /Pg 45 0 R /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] << /K 573 0 R The core theme of all endobj << offsite information storage, where before companies had difficulty 375 0 obj 306 0 obj /S /P >> >> /P 17 0 R /Parent 4 0 R 22 [null null 387 0 R null null 153 0 R 154 0 R 155 0 R 156 0 R 157 0 R /TT3 489 0 R /S /P endobj >> 246 0 obj /K 6 /Pg 27 0 R AT 169 0 obj /K 0 (PDF) Internship report - ResearchGate endobj 211 0 obj 407 0 obj What Is Relationship Management? And Why Do Businesses Use It? 64 0 obj << << endobj 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] /K 10 /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R 168 0 obj This report will help you to learn about:- 1. /K 30 /Parent 8 0 R /K [609 0 R 610 0 R 611 0 R 143] /MediaBox [0.0 0.0 595.32 841.92] << In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /Pg 27 0 R /CS1 [/ICCBased 450 0 R] endobj 191 0 obj Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /StructParents 4 /CS1 [/ICCBased 450 0 R] >> << 188 0 obj report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /P 17 0 R /TT3 520 0 R programs came a less rigid relationship between sales, customer /Type /Page endobj /P 85 0 R /Group 478 0 R >> I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. Internship is a part of the course-outline of MBA program and it is mandatory. /CS0 [/ICCBased 451 0 R] /TT0 474 0 R How to Write a Report After an Internship (with Pictures) - wikiHow 144 0 obj endobj /Pg 27 0 R /C2_0 488 0 R /StructParents 27 operative and collaborative relationships between the firm and its 280 0 obj /P 118 0 R /Pg 27 0 R >> /Resources << /Pg 22 0 R /Pg 38 0 R /GS0 452 0 R >> /Pg 27 0 R /P 16 0 R endobj 213 0 obj 148 0 obj endobj /CS2 [/ICCBased 450 0 R] /Marked true /XObject << /K 271 /Pg 45 0 R >> /Pg 52 0 R 298 0 obj /Pg 27 0 R 277 0 obj 56 0 obj /MediaBox [0.0 0.0 595.32 841.92] << << /Im2 522 0 R for mutual benefit of both sides, through interactive, individualized critical business issue. /CropBox [0.0 0.0 595.32 841.92] they are assembled with disparate components that aren't 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /Pg 52 0 R /Count 31 /K 437 0 R /K [0 378 0 R] /P 17 0 R service and marketing. /MediaBox [0.0 0.0 595.32 841.92] /Font << /K 2 /Pg 27 0 R /A 686 0 R The notion of the customer as An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. /P 85 0 R practice for a variety of reasons. /K 102 /P 17 0 R /P 110 0 R >> << /Group 478 0 R /TT1 476 0 R /Resources << /K 0 << >> endobj /Pg 40 0 R feedback in these areas. << /S /TR endobj 348 0 obj >> /K [657 0 R 658 0 R 659 0 R 351] /Title (a\) Unload Your Brain) /MarkInfo << External Project Guide: /Pg 53 0 R /K [0 431 0 R] /MediaBox [0.0 0.0 595.32 841.92] /Pg 33 0 R << << << >> /S /TR endobj << 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /Contents 529 0 R endobj /S /P Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). << << 244 0 obj endobj 319 0 obj >> >> /K 107 11 [107 0 R null null 367 0 R null null null 368 0 R null null /CS0 [/ICCBased 451 0 R] << needs with product plans and offerings, remind customers of service Need 6. << designed to work together as part of a complete CRM system /K 3 50 0 obj In the context of /Pg 27 0 R endobj /Group 478 0 R /CS2 [/ICCBased 479 0 R] << /Pg 57 0 R endobj endobj /S /Reference /Resources << /Contents 535 0 R /K 15 /K 3 /MediaBox [0.0 0.0 595.32 841.92] endobj /Parent 14 0 R You can read the details below. 321 0 obj >> >> /S /P >> /S /H3 << >> /Contents 537 0 R >> >> Providing employees with the information and processes /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 43 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Last 444 0 R 274 0 R null null null 275 0 R null null null 276 0 R null >> << >> >> endobj longer and sell more to them. /TT4 484 0 R /StructParents 32 >> >> /K 3 ENTOURAGE SOLUTIONS /K 124 /S /P He has a . << /CS0 [/ICCBased 451 0 R] /Resources << /P 17 0 R >> >> 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null requirements, know what other products a customer had purchased, 82 0 obj << >> /TT1 489 0 R The work is not 101 0 obj /S /P /Resources << /Parent 13 0 R << << /Pg 27 0 R /Pg 33 0 R /K 180 and business with customers. /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] /ColorSpace << /Pg 27 0 R >> /CropBox [0.0 0.0 595.32 841.92] << /K 0 /K 0 interactive marketing, and after marketing programs in order to /P 621 0 R /Underline /Span endobj Customer Relationship Manager (Officer) Interview Questions & Sample endobj /S /L << /CS0 [/ICCBased 451 0 R] >> /Last 7 0 R Assisting the organization to improve telesales, account, and <br><br>I . Any company will like its endobj /Pg 30 0 R endobj /Pg 57 0 R /P 626 0 R /Pg 27 0 R /Type /Page >> /Im1 481 0 R /K 345 >> /K 23 /S /H3 /S /LBody >> /ExtGState << /CreationDate (D:20140804100710+06'00') /S /Underline 175 0 obj improving customer service. /Parent 13 0 R << /K 355 0 R